Cancellation and Refund Policy

CANCELLATION AND REFUND POLICY

Cancellation and refund terms for reservations made via Holiday Destination Services may vary depending on the type of service, service date, and the conditions of the relevant service provider.

The specific cancellation conditions to be applied are clearly displayed to the consumer before completing the reservation.

In the absence of specific conditions:

30 days or more: 100% refund
17–29 days: 100% refund
7–16 days: 50% refund
0–6 days: no refund.

For non-refundable reservations, if the "Non-refundable" label was clearly displayed at the time of purchase, the reservation fee is not refunded.

Statutory consumer rights are reserved.

Cancellation requests must be submitted in writing via email to info@hds-turkiye.com or to the WhatsApp line at +90 531 395 34 92.

In order to prevent any proof-related issues regarding notifications made by phone, it is recommended that the cancellation request also be sent in writing.

Refundable amounts are refunded within the periods stipulated by the relevant legislation, in accordance with the original payment method.

Regarding "non-refundable" fees that are not refunded by the supplier and clearly communicated to the consumer prior to purchase, the specific terms of the relevant product shall apply.

No provision eliminating or limiting the consumer's statutory rights shall apply.